Privacy Policy

LoafBase is building warm, modern software for animal shelters and rescues. Today this site does one thing: it lets you join our waitlist so we can tell you when early access opens. This policy explains what information we collect when you do that, why, and the choices you have. We’ve written it to be plain and honest rather than exhaustive and evasive.

Information we collect

We only collect what we need to run the waitlist:

• Your email address, which you give us when you join the waitlist.
• Your consent record.When you tick the consent box, we store the date and time, the exact wording you agreed to, the page you submitted from, and your IP address and browser user-agent. We keep this so we can prove you opted in, as Canada’s anti-spam law (CASL) requires.
• Basic, privacy-friendly analytics. We use Vercel Analytics and Speed Insights to understand aggregate traffic and page performance. These do not use advertising cookies and are not used to build a profile of you.

We do not ask for or store names, phone numbers, payment details, or any information about the animals in your care on this site. There are no user accounts yet.

How we use your information

We use your email and consent record to:

• send you a confirmation that you’ve joined the waitlist;
• email you occasionally about early access and product updates — only because you asked us to, and never more than necessary;
• keep proof of your consent, and honour it the moment you withdraw it.

Our promise: we never sell your data

We do not sell, rent, or trade your personal information, and we never will. We don’t share it with advertisers or data brokers. This isn’t just a promise on a page — it’s a principle we build the product around. When LoafBase later connects you with services like insurance or veterinary care, that will only ever happen when you choose to act, with the minimum information needed, and with a record you can see.

Service providers & where data is processed

We rely on a small number of trusted providers to operate the site. They process data only on our instructions:

• Supabase — stores the waitlist database. We use a Canadian region (ca-central-1).
• Resend — sends the confirmation and update emails (United States).
• Vercel — hosts the website and provides the privacy-friendly analytics (United States).

Because some of these providers operate outside Canada, your information may be processed in or accessed from another country (such as the United States) and may be subject to that country’s laws. We choose providers we trust and limit what we share to the email and consent record described above.

Data residency

LoafBase is built Canada-first. We store the waitlist in a Canadian Supabase region and design our systems to keep customer data in Canada wherever practical. Email delivery and analytics are the current exceptions noted above.

How long we keep it

We keep your email and consent record until you withdraw consent or ask us to delete it, or until we wind down the waitlist — whichever comes first. When you unsubscribe, we keep the minimum record needed to honour your choice (so we don’t email you again).

Your privacy rights

Under Canadian privacy law (PIPEDA and Québec’s Law 25), you have the right to:

• ask what personal information we hold about you and get a copy;
• ask us to correct it;
• withdraw your consent and ask us to delete your information;
• receive your information in a portable, structured format.

To exercise any of these, email us at david@loafbase.com. We’ll respond within the timeframes the law requires.

Withdrawing consent & unsubscribing

You can withdraw your consent at any time. Every email we send includes an unsubscribe link, and you can also just reply or email david@loafbase.com. Withdrawing consent won’t affect anything you did before you withdrew it.

Cookies & analytics

We don’t use advertising or tracking cookies. Our analytics (Vercel Analytics and Speed Insights) measure aggregate traffic and performance without building an individual profile of you.

How we protect your information

We use encryption in transit (HTTPS), reputable infrastructure providers, and access controls to protect the limited information we hold. No method of transmission or storage is perfectly secure, but we keep the amount of data we collect deliberately small to reduce risk.

Children’s privacy

This site is intended for shelter and rescue staff and adults interested in LoafBase. It is not directed at children, and we do not knowingly collect their personal information.

Privacy Officer & contact

LoafBase has designated a Privacy Officer responsible for our compliance with privacy law, as Québec’s Law 25 requires. You can reach our Privacy Officer at david@loafbase.com with any question, request, or complaint about how we handle your information.

You can also write to us at: Office 789, 145 1/2 Church Street, Unit 5, Toronto, ON M5B 1Y4, Canada.

Changes to this policy

If we change this policy, we’ll update the date at the top and, for material changes, let waitlist members know by email. Continuing to use the site after a change means you accept the updated policy.

See also our Terms of Service.